Job Opening: Program Manager – Post-Crisis Services – Asian Family Support Services of Austin

Position Summary:
AFSSA is committed to providing the highest quality, survivor centered and strength based services. This Program Manager position will be responsible for providing culturally-grounded and trauma-informed supportive client services for Asian and immigrant survivors of domestic violence, sexual violence and trafficking. In particular, the Program Manager will manage post-crisis services such as AFSSA’s Economic Empowerment and Transitional Housing Programs.

The Program Manager will coordinate both programs, ensuring that all agency, state and funding guidelines and policies are followed and that all reporting requirements are met. This position will promote a program culture of respect and confidentiality and ensure quality service delivery as set by agency expectations.

AFSSA is looking for a team member with strong and demonstrated leadership and communication skills to provide quality control of programs through budgeting, staff, activities, and meeting grant and agency goals. This position also provides direct client services as needed.

This is a full-time, salary exempt position. Position will report directly to the Director of Programs and Client Services with team management activities with the Executive Director, as needed.

Direct Client Duties:

  • Economic Empowerment – Develop and implement a relevant and personalized plan to secure non-emergency housing, job training, financial literacy training, education opportunities, and other self-sufficiency issues for survivors; Increase client’s capacity to problem solve and provide life-skills training; Provide up-to-date resources for clients to ensure sustainability and self-sufficiency; Organize skill-building classes such as job training or ESL classes; Work with partner service providers to ensure continuum of supportive services for client.
  • Transitional Housing – Provide support to clients through the provision of a safe place to live; Provide information to staff and community partners on TH program eligibility, application, and referral process; and connect TH clients to agency and partner services to ensure ongoing wrap-around services

Program Operation Duties

  • Ensure program compliance of federal, state and agency requirements for the Economic Empowerment and Transitional Housing Programs
  • Maintain working knowledge of program budget
  • Ensure completion of needs assessments and evaluation of programs for effective direct service delivery
  • Facilitate team meetings & participate in AFSSA management meetings
  • Maintain confidentiality of all client information
  • Ensure current standard operating procedure manuals for all program components
  • Complete applicable fiscal forms & coding for program expenditures and provide support to staff
  • Maintain proper client files in agency database, statistics and intake forms, individual case plans and/or reports; ensure all files are complete, follow agency and funder requirements
  • Adhere to all agency, state and federal policies and regulations including confidentiality
  • Other duties as assigned

Personnel Management Duties

  • Provide overall supervision, direction, support, and training, complete evaluations for applicable staff, interns & volunteers
  • Role model and ensure adherence to confidentiality, professionalism, agency policies and ethical standards
  • Approve timesheets for applicable staff
  • Recruit, maintain and manage Direct Service volunteers contributing to the Economic Empowerment and Transitional Housing Programs

Data Collection, Reporting and Evaluation Duties

  • Complete quality assurance on designated staff documentation forms & ensure compliance for data entry
  • Ensure measurable outcome tools are administered in all program components
  • Complete and submit all required agency and funder reports
  • Work with the Management staff to ensure continual evaluation of program

Collaboration Duties

  • Participate in Austin area coalitions and task forces to build alliances and partnerships with community based organizations to increase access to support services for clients
  • Attend various agency meetings as required including staff, direct service and supervision meetings

Other duties

  • Participate in public awareness activities & provide presentations as needed
  • Participate in the on-call rotation for helpline and hospital accompaniment as scheduled
  • Contribute to mailings, newsletters, social networking, and other publications as appropriate.
  • Perform other programmatic and agency duties as assigned

Required knowledge, abilities, and skills:

  • 3 years of working in a human/social services environment
  • 2 years of program management, evaluation and development
  • 2 years of staff supervision experience in a community based organization
  • Minimum Bachelor’s degree in human services, social work, or related field
  • Strong experience with program evaluation, funder reporting, and data collection
  • Strong communication skills – direct communication with supervisees and peers along with and clear and direct written communication
  • Strong Project management skills and leading teams to accomplish goals
  • Knowledge of immigrant services, respect for all cultures, and ability to interact with diverse groups
  • Must be detailed oriented, organized and have ability to navigate multiple priorities at one time
  • Ability to plan and organize work in an effective and timely manner
  • Ability to maintain flexible schedule in accordance with program needs

Preferred knowledge, abilities, and skills:

  • Knowledge of culturally-grounded service provision to traditionally underserved populations
  • Strong familiarity with one or more Asian languages
  • Knowledge of gender-based violence issues and their impact on individuals and families and experience working with individuals who have experienced trauma  Knowledge and proficiency in the use of computers, internet searches, smartphone devices and other software packages
  • Ability to maintain effective relationships with staff, volunteers, community and national partners


  • $36,000 – $41,000, based on experience
  • Valid U.S. work permit
  • Benefits: Group Health Plan, 401 K matching, vacation, sick and holidays.

Please send resume and cover letter to AFSSA at or P.O. Box 14234, Austin, TX 78761. For more information, visit No phone inquiries.

AFSSA is an equal opportunity employer and does not discriminate on the basis of age, sex, race, language, ethnicity, religion, national origin, gender, gender expression, gender identity, marital status, sexual orientation, or status as a veteran with a disability.

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