GENERAL DESCRIPTION: Responsible to the Director of Programs and Services for general management and coordination of all Counseling and Resource Team activities. Directs the programs, staffing, budget, and facilities at the Counseling and Resource Center through established professional management procedures consistent with the mission, contractual agreements with funding sources, Board approved policies and procedures, and directives from the Director of Programs and Services and the Executive Director. Maintains productive working relationships with collaborating partners. This is a full-time, exempt position.
DUTIES AND RESPONSIBILITIES:
I. DIRECT CLIENT SERVICES and SPECIFIC PROGRAM MANAGEMENT
Coordinate and/or provide crisis intervention, counseling, group services, legal advocacy, and court accompaniment services to victims of family violence and sexual assault who are non-residential clients. Oversee all program intakes and other client-related records, including case notes. Testify as an expert witness for Hays and Caldwell County prosecutors in domestic violence and/or sexual assault criminal court as needed. Ensure that all non-residential clients are treated in a manner consistent with the agency mission. Ensure security and maintenance of the Counseling and Resource Center and all equipment used in the Counseling and Resource Program.
Assume specific responsibility and leadership for the Counseling and Resource Team. Work in conjunction with the Director of Programs and Services and Executive Director to effectively select, retain, and appropriately manage the Counseling and Resource Team personnel including interns. Maintain a collaborative, team-building workplace across all teams in conjunction with the Management Team and serve as a consistent, visible and accessible contact for the Counseling and Resource Team. Ensure that individual and team meetings are conducted regularly and that they assure quality communication, cooperation and staff morale. Ensure that the Counseling and Resource Team staff attend and participate in agency staff meetings and take an active role in planning and implementing agency staff meetings on a rotating schedule. Create and manage the Counseling and Social Work Internship Program in accordance with University and licensing requirements.
III. FINANCE & DEVELOPMENT
Manage the Counseling and Resource Team budget in accordance with Board approved agency budget. As requested, assist with the timely preparation and professional presentation of grant applications for funds for the Counseling and Resource Program. Actively participate in fundraising activities to benefit the agency.
IV. STRATEGIC PLANNING AND IMPLEMENTATION
Participate in the development of coordinated strategic plans to meet agency mission. Work with the Counseling and Resource Team to develop specific implementation plans for approved strategic plans. In conjunction with agency leadership, develop and implement evaluation methods to measure the Counseling and Resource Team’s achievement of agency goals. Ensure compliance with agency policies, contractual agreements with funding sources, and directives from the Director of Programs and Services and Executive Director
V. PUBLIC RELATIONS
In cooperation with the Director of Programs and Services and HCWC management, represent HCWC in the community (local, state, federal, and international) serving as a spokesperson on family violence and sexual assault issues. Assist the Director of Programs and Services and Executive Director in maintaining positive relationships with agencies, community representatives, funders, and professional organizations in matters related to family violence and sexual assault with the purpose of maximizing participation in meeting the HCWC mission. Coordinate the Counseling and Resource Team’s efforts to work with community members and agencies to develop resources for family violence and sexual assault victims. Ensure agency representation from the Counseling and Resource Team at all agency functions.
VI. COMMUNITY IMPACT
- Provide leadership on a Town Team as assigned.
- Participate in providing community education and training.
- Ensure participation from Counseling and Resource staff on all Awareness Month planning committees.
- Coordinate and/or facilitate the Caldwell County Family Violence Task Force in conjunction with the Shelter Program Director.
VII. PROGRAM SUPPORT SERVICES
- Attend and participate in Counseling and Resource Team, Management Team, and agency staff meetings as directed by team leader and/or agency leadership.
- Document all services provided in a timely manner using approved procedures.
- Perform job duties in accordance with approved agency policies and procedures.
- Provide on-call services for Center including hospital response and emergency transportation of clients as necessary to insure 24-hour availability of quality services.
- Work with community members and agencies to develop resources for nonresidential clients.
- Participate in training volunteers including Advocate Training.
- Work on coordinated agency efforts to increase the community’s understanding of interpersonal violence
- Attend trainings approved by team leader to maintain proficiency.
- Perform other duties as assigned by team leader and/or agency leadership.
SUPERVISED BY: Director of Programs and Services
QUALIFICATIONS: Must be self-motivated, self-confident, results oriented and maintain high moral and ethical standards. Current counseling licensure recognized by the State of Texas (LPC, LPCI, LMSW, LCSW, LMFT) preferred. Must have an understanding of the dynamics of family violence, sexual assault, and other related issues. Must demonstrate proficiency for non-profit management, written and oral communication, and public relations.
Ability to read, write and converse in English. Ability to communicate effectively and at an appropriate level with staff, Board of Directors, support agencies and funding sources, state and local public figures, clients, and others. Ability to read, write and converse in Spanish preferred. Ability to remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations. Ability to multi-task, responding to telephones, written correspondence, and other auditory and visual stimulation. Must be able to tolerate sitting or standing. Must be capable of using computers, telephones, cell phones, shredders, and facsimile machines. Ability to evaluate and interpret information and render independent decisions. Must be able to work hours other than 9 a.m. to 5 p.m. Monday through Friday. Must possess a current Texas driver’s license and have a clean driving record.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as exhaustive of all responsibilities, duties and skills required for the position.
This is a full-time exempt position. If you are interested and would like more information about HCWC, the position, or how to apply, please contact Michelle Ducote at firstname.lastname@example.org.